Terms & Conditions

Terms & Conditions
Luna & Lume
Effective Date: 16/7/25

Welcome to www.lunandlume.com. This website is operated by Luna & Lume. By accessing or using our website, you agree to be bound by the following terms and conditions.

If you do not agree with any part of these terms, please do not use our site.

1. Use of the Site

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to use the website for lawful purposes only and not to interfere with its operation or security.

2. Product Information

We make every effort to display our products as accurately as possible. However, colours, sizing, or appearance may vary slightly due to photography and device settings. All descriptions and prices are subject to change without notice.

3. Orders and Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Prices are listed in AUD and include GST where applicable.

  • Payment must be made in full at the time of purchase using our secure payment gateways.

4. Shipping & Delivery

Shipping rates and estimated delivery times are provided at checkout. Delays may occur during peak periods or due to external circumstances beyond our control. We are not responsible for items lost or delayed by postal services.

More details can be found in our [Shipping Policy].

5. Returns & Refunds

We accept returns within 14 days of delivery for eligible items. Customers are responsible for return shipping costs. Refunds are issued once the item is received and inspected.

Please review our full [Returns Policy] for details.

6. Intellectual Property

All content on this website—including logos, product images, text, and designs—is the property of Luna & Lume and protected by intellectual property laws. You may not use or reproduce any part of this website without our written permission.

7. Privacy

We are committed to protecting your personal information. Please review our [Privacy Policy] to understand how we collect and use your data.

8. Limitation of Liability

To the maximum extent permitted by law, Luna & Lume will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Under Australian Consumer Law, you may have statutory rights that cannot be excluded, and nothing in these terms limits those rights.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any linked websites.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon being posted on this page. Your continued use of the website constitutes your acceptance of any revised terms.

11. Contact Us

For any questions or concerns, please contact us at:

Luna & Lume
Email: lunaandlume@gmail.com
Website: www.lunandlume.com
Location: Australia