Privacy Policy

Privacy Policy
Luna & Lume

Effective Date: 16/7/25

At Luna & Lume, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party gateways)

  • Purchase history and order details

  • Device and browser information

  • IP address and website activity

We collect this information when you:

  • Visit our website

  • Make a purchase

  • Sign up to our newsletter

  • Contact us via email, social media, or our website

  • Enter a competition or respond to a survey

2. How We Use Your Information

We use your personal information to:

  • Fulfil orders and provide customer support

  • Communicate with you about products, offers, and updates

  • Improve our website and customer experience

  • Manage returns, exchanges, and warranties

  • Comply with legal obligations and resolve disputes

You may opt out of marketing communications at any time by clicking the “unsubscribe” link or contacting us directly.

3. Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers (e.g., payment processors, couriers, email platforms)

  • IT service providers for website hosting, data analytics, and marketing tools

  • Government authorities, where required by law

We will never sell your personal information to third parties.

4. Storage and Security

Your information is stored securely using appropriate technical and organisational measures. We use trusted service providers and take reasonable steps to protect personal data from misuse, interference, loss, and unauthorised access.

5. Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below. We may require proof of identity before releasing information.

6. Cookies and Website Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Understand user behaviour and preferences

  • Deliver personalised advertising (through platforms like Google and Meta)

You can control cookie settings via your browser preferences.

7. Overseas Disclosure

Some of our service providers may store or process data outside Australia (e.g., in the United States). We take reasonable steps to ensure these providers comply with Australian privacy standards.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be published on our website with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Luna & Lume
Email: lunaandlume@gmail.com
Website: www.lunandlume.com
Location: Australia

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.